/* VizMan Call Desk — brand: VizMan orange (#FF944C) on dark-grey/white, blue secondary */
:root{
  --orange:#ff944c; --orange-d:#f3791f; --orange-l:#ffe6d4;
  --blue:#007bff; --ink:#222222; --ink-2:#6b7177; --mut:#9aa0a6;
  --bg:#f5f6f7; --surface:#ffffff; --surface-2:#f8f9fa; --line:#e5e7ea;
  --good:#1a8f4c; --good-bg:#e6f5ec; --warn:#c2410c; --warn-bg:#fdecdf;
  --dead:#8b9097; --dead-bg:#eef0f2; --accent-bg:#fff2e7;
  --radius:12px; --shadow:0 1px 2px rgba(34,34,34,.06),0 4px 14px rgba(34,34,34,.05);
  --f:Segoe UI,system-ui,-apple-system,Roboto,Helvetica,Arial,sans-serif;
  --mono:ui-monospace,"SF Mono",Menlo,Consolas,monospace;
}
*{box-sizing:border-box}
html,body{margin:0}
body{background:var(--bg);color:var(--ink);font-family:var(--f);line-height:1.5;font-size:14px}
a{color:var(--orange-d);text-decoration:none}
a:hover{text-decoration:underline}
h1{font-size:1.5rem;margin:0}h2{font-size:1.2rem;margin:0}h3{font-size:.95rem;margin:0 0 8px}
.mono{font-family:var(--mono)} .small{font-size:.82rem} .muted{color:var(--ink-2)}
.right{text-align:right}

/* top bar */
.topbar{background:var(--ink);color:#fff;display:flex;flex-wrap:wrap;gap:10px 16px;align-items:center;justify-content:space-between;padding:11px 18px}
.brand{display:flex;align-items:center;gap:12px}
.logo{font-weight:800;font-size:1.15rem;letter-spacing:-.01em;color:#fff}
.logo span{color:var(--orange)}
.logo.big{font-size:1.9rem}
.brand .sep{width:1px;height:20px;background:rgba(255,255,255,.25)}
.brand .app{font-weight:600;color:#dfe2e5;font-size:.95rem}
.topbar nav{display:flex;flex-wrap:wrap;align-items:center;gap:16px}
.topbar nav a{color:#e8eaed;font-weight:600;font-size:.88rem}
.topbar nav a.out{color:var(--orange)}
.topbar .who{color:var(--mut);font-size:.8rem}

.wrap{max-width:1120px;margin:0 auto;padding:20px 16px 40px}
.hero{display:flex;flex-wrap:wrap;gap:12px;align-items:center;justify-content:space-between;margin-bottom:14px}

/* segment rail */
.segrail{display:grid;gap:10px;grid-template-columns:1fr;margin-bottom:16px}
@media(min-width:720px){.segrail{grid-template-columns:repeat(3,1fr)}}
.segcard{display:flex;flex-direction:column;gap:3px;background:var(--surface);border:1.5px solid var(--line);border-radius:var(--radius);padding:13px 15px;color:var(--ink)}
.segcard:hover{border-color:var(--orange);text-decoration:none}
.segcard.on{border-color:var(--orange);box-shadow:inset 0 0 0 1px var(--orange),var(--shadow)}
.segcard .pstep{font-size:.68rem;font-weight:800;text-transform:uppercase;letter-spacing:.06em;color:var(--orange-d)}
.segcard .sname{font-weight:800;font-size:1.05rem}
.segcard .swhy{color:var(--ink-2);font-size:.8rem}
.segcard .scount{color:var(--ink-2);font-size:.76rem;margin-top:3px;font-variant-numeric:tabular-nums}

/* search */
.searchbar{display:flex;flex-wrap:wrap;gap:8px;margin:0 0 14px}
.searchbar input[type=text],.searchbar select{flex:1;min-width:150px;font:inherit;padding:9px 11px;border:1px solid var(--line);border-radius:9px;background:var(--surface)}

/* buttons */
.btn{display:inline-block;font:inherit;font-weight:700;cursor:pointer;border:1px solid var(--line);background:var(--surface);color:var(--ink);border-radius:9px;padding:9px 16px;text-align:center}
.btn:hover{text-decoration:none;border-color:var(--mut)}
.btn.primary{background:var(--orange);border-color:var(--orange);color:#fff}
.btn.primary:hover{background:var(--orange-d);border-color:var(--orange-d)}
.btn.ghost{background:transparent}
.btn.sm{padding:6px 12px;font-size:.82rem}
.btn.block{display:block;width:100%;padding:12px;font-size:1rem}

/* tables */
.tbl-wrap{overflow-x:auto;background:var(--surface);border:1px solid var(--line);border-radius:var(--radius);box-shadow:var(--shadow)}
table.orgtbl{border-collapse:collapse;width:100%;font-size:.86rem}
.orgtbl th,.orgtbl td{text-align:left;padding:10px 12px;border-bottom:1px solid var(--line);vertical-align:top;white-space:nowrap}
.orgtbl th{font-size:.7rem;text-transform:uppercase;letter-spacing:.05em;color:var(--ink-2);background:var(--surface-2)}
.orgtbl tr:last-child td{border-bottom:0}
.orgtbl tr.done{background:var(--surface-2)}
.orgtbl td.org{white-space:normal;min-width:180px;font-weight:600}
.orgtbl td.nowrap{white-space:nowrap}
.orglink{color:var(--ink);font-weight:700}
.orglink:hover{color:var(--orange-d)}
.orgtbl td.org .city{display:block;font-weight:400;color:var(--mut);font-size:.78rem}
.orgtbl td.wrapcell{white-space:normal;min-width:150px;max-width:260px}
.tick{color:var(--good);font-weight:700;font-size:.78rem;margin-right:6px}
.empty{text-align:center;color:var(--ink-2);padding:26px}

/* chips */
.chip{display:inline-block;font-size:.72rem;font-weight:700;padding:2px 9px;border-radius:20px;background:var(--surface-2);border:1px solid var(--line);color:var(--ink-2)}
.chip.paid{background:var(--orange-l);border-color:transparent;color:var(--orange-d)}
.chip.trial{background:var(--dead-bg);color:var(--ink-2)}
.pill-good{background:var(--good-bg);color:var(--good);border-color:transparent}
.pill-warn{background:var(--warn-bg);color:var(--warn);border-color:transparent}
.pill-dead{background:var(--dead-bg);color:var(--dead);border-color:transparent}
.pill-accent{background:var(--accent-bg);color:var(--orange-d);border-color:transparent}

/* alerts */
.alert{background:var(--warn-bg);color:var(--warn);border:1px solid var(--warn);border-radius:9px;padding:10px 13px;margin-bottom:14px;font-weight:600}
.alert.ok{background:var(--good-bg);color:var(--good);border-color:var(--good);display:flex;flex-wrap:wrap;gap:10px;align-items:center}

/* stats */
.stats{display:flex;flex-wrap:wrap;gap:10px;margin-bottom:12px}
.stat{background:var(--surface);border:1px solid var(--line);border-radius:var(--radius);padding:12px 18px;min-width:96px;box-shadow:var(--shadow)}
.stat .n{font-size:1.6rem;font-weight:800;color:var(--orange-d);font-variant-numeric:tabular-nums}
.stat .l{font-size:.76rem;color:var(--ink-2)}
.outbar{display:flex;flex-wrap:wrap;gap:6px;margin-bottom:14px}

/* ---- call screen ---- */
.back{display:inline-block;margin-bottom:12px;font-weight:600}
.callgrid{display:grid;gap:16px;grid-template-columns:1fr}
@media(min-width:900px){.callgrid{grid-template-columns:minmax(0,360px) minmax(0,1fr)}}
.card{background:var(--surface);border:1px solid var(--line);border-radius:var(--radius);box-shadow:var(--shadow);padding:16px;margin-bottom:16px}
.min0,.scriptcol,.formcol{min-width:0}
.seg-badge{display:inline-block;font-size:.7rem;font-weight:800;text-transform:uppercase;letter-spacing:.05em;padding:3px 10px;border-radius:20px;margin-bottom:8px}
.seg-expired{background:var(--accent-bg);color:var(--orange-d)}
.seg-renewal{background:var(--warn-bg);color:var(--warn)}
.seg-active{background:var(--good-bg);color:var(--good)}
.orgcard h2{margin:2px 0 10px}
.orgmeta{display:grid;grid-template-columns:1fr;gap:7px}
.orgmeta div{display:flex;justify-content:space-between;gap:12px;border-bottom:1px dashed var(--line);padding-bottom:6px}
.orgmeta span{color:var(--ink-2);font-size:.8rem}
.orgmeta strong{text-align:right;word-break:break-word}
.scriptcard .say{background:var(--surface-2);border-left:3px solid var(--orange);padding:10px 12px;border-radius:0 8px 8px 0;font-size:.9rem}
.scriptcard h3{margin-top:16px;color:var(--orange-d);font-size:.8rem;text-transform:uppercase;letter-spacing:.05em}
.scriptcard h3:first-child{margin-top:0}
.points{margin:0;padding-left:18px}.points li{margin-bottom:5px;font-size:.88rem}
.acks{display:flex;flex-direction:column;gap:8px}
.ack{background:var(--surface-2);border:1px solid var(--line);border-radius:8px;padding:9px 11px}
.ack .when{font-weight:700;font-size:.8rem;color:var(--ink)}
.ack .then{font-size:.86rem;color:var(--ink-2);margin-top:3px}
.rule{margin-top:14px;background:var(--orange-l);color:var(--orange-d);border-radius:8px;padding:10px 12px;font-size:.84rem}

/* form */
.field{margin-bottom:16px}
.field2{display:grid;grid-template-columns:1fr;gap:12px;margin-bottom:16px}
@media(min-width:560px){.field2{grid-template-columns:1fr 1fr}}
.formcol label{display:block;font-weight:700;font-size:.86rem;margin-bottom:7px}
.formcol input[type=text],.formcol textarea,.formcol select{width:100%;font:inherit;padding:9px 11px;border:1px solid var(--line);border-radius:8px;background:var(--surface-2)}
.formcol textarea{resize:vertical}
.opts{display:flex;flex-wrap:wrap;gap:7px}
.opt{display:inline-flex;align-items:center;gap:6px;border:1px solid var(--line);background:var(--surface-2);border-radius:8px;padding:7px 11px;font-size:.85rem;cursor:pointer}
.opt input{accent-color:var(--orange)}
.opt.sel{border-color:var(--orange);background:var(--accent-bg);color:var(--orange-d);font-weight:600}
.scale{display:flex;flex-wrap:wrap;gap:5px}
.scale .sc{cursor:pointer}
.scale .sc input{position:absolute;opacity:0;width:0;height:0}
.scale .sc span{display:grid;place-items:center;width:34px;height:34px;border:1px solid var(--line);border-radius:7px;background:var(--surface-2);font-variant-numeric:tabular-nums;font-weight:600}
.scale .sc input:checked+span{background:var(--orange);color:#fff;border-color:var(--orange)}
.q[hidden]{display:none}
:focus-visible{outline:2px solid var(--orange);outline-offset:1px}

/* login */
.login-body{display:grid;place-items:center;min-height:100vh;background:linear-gradient(140deg,#2a2d31,#15171a)}
.login-card{background:var(--surface);border-radius:16px;box-shadow:0 20px 60px rgba(0,0,0,.4);padding:30px 26px;width:min(380px,92vw)}
.login-brand{text-align:center;margin-bottom:18px}
.login-brand .logo{color:var(--ink)}
.login-sub{color:var(--ink-2);font-weight:600;margin-top:2px}
.login-card label{display:block;font-weight:700;font-size:.82rem;margin:12px 0 5px}
.login-card input{width:100%;font:inherit;padding:11px 12px;border:1px solid var(--line);border-radius:9px;background:var(--surface-2)}
.login-card .btn{margin-top:18px}
.login-foot{text-align:center;color:var(--mut);font-size:.76rem;margin:16px 0 0}

/* admin sub-nav */
.subnav{display:flex;flex-wrap:wrap;gap:4px;margin-bottom:18px;border-bottom:2px solid var(--line)}
.subnav a{padding:9px 15px;font-weight:700;font-size:.9rem;color:var(--ink-2);border-bottom:2px solid transparent;margin-bottom:-2px}
.subnav a:hover{color:var(--ink);text-decoration:none}
.subnav a.on{color:var(--orange-d);border-bottom-color:var(--orange)}

/* two-column layout */
.cols2{display:grid;gap:16px;grid-template-columns:1fr;margin-bottom:16px}
@media(min-width:800px){.cols2{grid-template-columns:1fr 1fr}}
.cols2 .card{margin-bottom:0}

/* progress bars */
.prog{margin:10px 0}
.prog-head{display:flex;justify-content:space-between;font-size:.85rem;margin-bottom:4px}
.bar{height:8px;background:var(--surface-2);border-radius:20px;overflow:hidden}
.bar span{display:block;height:100%;background:var(--orange);border-radius:20px}

/* flag / recent rows */
.flagrow{display:flex;flex-wrap:wrap;gap:8px;align-items:center;padding:8px 0;border-top:1px solid var(--line)}
.flagrow:first-of-type{border-top:0}

/* feedback cards */
.fbgrid{display:grid;gap:14px;grid-template-columns:1fr}
@media(min-width:760px){.fbgrid{grid-template-columns:1fr 1fr}}
.fbcard{margin-bottom:0}
.fbtop{display:flex;justify-content:space-between;align-items:center;gap:8px}
.qa{margin:10px 0 0;display:grid;gap:4px}
.qa dt{font-size:.76rem;color:var(--ink-2);font-weight:700}
.qa dd{margin:0 0 6px;font-size:.9rem}
.fbnote{background:var(--surface-2);border-left:3px solid var(--orange);padding:8px 11px;border-radius:0 8px 8px 0;font-style:italic;margin:10px 0}

/* inline forms in tables */
form.inline{display:flex;gap:6px;align-items:center;margin:0}
form.inline input[type=text]{width:140px;font:inherit;padding:6px 9px;border:1px solid var(--line);border-radius:7px;background:var(--surface-2)}
form.inline select{font:inherit;padding:6px 9px;border:1px solid var(--line);border-radius:7px;background:var(--surface-2)}
.btn.danger{background:var(--warn-bg);border-color:transparent;color:var(--warn)}
.btn.danger:hover{background:var(--warn);color:#fff}
input:disabled{opacity:.7;cursor:not-allowed}
.cols2 form.card .field{margin-bottom:12px}

/* --- dark theme: applies on system-dark (unless user picked light) AND on explicit data-theme=dark --- */
@media (prefers-color-scheme: dark){
  :root:not([data-theme="light"]){--bg:#14161a;--surface:#1c1f24;--surface-2:#23272d;--ink:#eceef0;--ink-2:#a3abb3;--mut:#7c848c;--line:#2d333b;
    --orange-l:#3a2415;--good-bg:#16301f;--warn-bg:#352111;--dead-bg:#262b31;--accent-bg:#33240f;
    --shadow:0 1px 2px rgba(0,0,0,.4),0 4px 14px rgba(0,0,0,.3);color-scheme:dark;}
  :root:not([data-theme="light"]) .topbar{background:#0e1013}
}
:root[data-theme="dark"]{--bg:#14161a;--surface:#1c1f24;--surface-2:#23272d;--ink:#eceef0;--ink-2:#a3abb3;--mut:#7c848c;--line:#2d333b;
  --orange-l:#3a2415;--good-bg:#16301f;--warn-bg:#352111;--dead-bg:#262b31;--accent-bg:#33240f;
  --shadow:0 1px 2px rgba(0,0,0,.4),0 4px 14px rgba(0,0,0,.3);color-scheme:dark;}
:root[data-theme="dark"] .topbar{background:#0e1013}

/* theme toggle button */
.themebtn{background:transparent;border:1px solid rgba(255,255,255,.25);color:#e8eaed;border-radius:7px;padding:5px 10px;font:inherit;font-size:.8rem;font-weight:600;cursor:pointer}
.themebtn:hover{border-color:var(--orange);color:var(--orange)}

/* plan colours — each plan distinct */
.chip.plan-trial{background:#eceef0;color:#555c64;border-color:transparent}
.chip.plan-silver{background:#dfe4ea;color:#44515e;border-color:transparent}
.chip.plan-basic{background:#dbeafe;color:#1d4ed8;border-color:transparent}
.chip.plan-standard{background:#ccf2ee;color:#0f766e;border-color:transparent}
.chip.plan-advance{background:#ede4ff;color:#6d28d9;border-color:transparent}
.chip.plan-premium{background:#ffe6d4;color:#c2410c;border-color:transparent}
.chip.plan-platinum{background:#dde1e7;color:#334155;border-color:transparent}
.chip.plan-ultimate{background:#fde68a;color:#92600a;border-color:transparent}
.chip.plan-enterprise{background:#d7f5df;color:#15803d;border-color:transparent}
.chip.plan-gold{background:#fcefbf;color:#8a6d0b;border-color:transparent}
.chip.plan-other{background:var(--surface-2);color:var(--ink-2)}
:root[data-theme="dark"] .chip.plan-trial,:root:not([data-theme="light"]) .chip.plan-trial{background:#2a2f36;color:#b6bdc5}
:root[data-theme="dark"] .chip.plan-silver,:root:not([data-theme="light"]) .chip.plan-silver{background:#333b45;color:#c3cdd7}

/* "you today" counter pill in the hero */
.todaypill{display:inline-flex;align-items:center;gap:7px;background:var(--accent-bg);color:var(--orange-d);border-radius:20px;padding:6px 14px;font-weight:700;font-size:.85rem}
.todaypill .big{font-size:1.1rem;font-variant-numeric:tabular-nums}

/* call screen: independent vertical scroll for script + questions on desktop */
@media(min-width:900px){
  .callgrid.dualscroll{height:calc(100vh - 150px);align-items:stretch}
  .callgrid.dualscroll > .scriptcol,
  .callgrid.dualscroll > .formcol{overflow-y:auto;max-height:100%;padding-right:6px}
}